Terms & Conditions

  1. Payment
    I accept online payment via paypal through my shop on Etsy and Folksy. VAT is not applicable to Twisting Silver at this time.
  2. Shipping Information
    Each piece of jewellery is presented in its own gift box, packaged in protective envelopes and sent by Royal Mail (for UK orders).
  3. Dispatch times
    Most of my jewellery is made to order so dispatch will usually be within 3 -5 working days of receipt of payment. Goods can only be dispatched once payment has cleared. Sometimes certain pieces of jewellery may take longer to make, or there may be a delay out of my control eg. Waiting for items to be returned from being hallmarked, or custom made orders. If there are any delays I will keep you informed.
  4. Hall Marking
    All silver jewellery over 7.78 grams has to be hallmarked by UK law (see hallmarking page for more information) Items under this weight are exempt therefore some items may not be hallmarked although every effort is made to hallmark every piece of Twisting Silver Jewellery.
  5. Delivery Charges
    Delivery charge details are stated in the description of each piece on Etsy and Folksy. Please note that a signature will be required to confirm receipt using the Special Delivery or recorded delivery service.
  6. Returns Policy
    I want my customers to be entirely satisfied with their purchase and to recommend me to others. All items are checked before they are sent out. Please check the items on receipt. If you are not happy with your order please advise me within 7 working days and return the item within 14 days. I will be happy to exchange or refund providing the items are returned complete, in perfect condition and in their original packaging.
  7. Making Returns
    For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to me. I regret that for health and safety reasons I cannot replace or refund Earrings (unless faulty). When returning items I strongly recommend that you obtain proof of posting. I cannot accept responsibility for parcels lost in transit.
  8. Right to Cancel
    You have the right to cancel your order within 7 working days of placing it. If however, you have received your order within the 7 days and wish to cancel, you will need to return the goods (Postage will be paid for by yourself) in the original packaging and condition it was received. I will refund you the full amount of the item (excluding any postage) within 30 days.
  9. Privacy Policy
    I do not share your details with anyone else. All information I receive is used for the sole purpose of processing your order or enquiry.
  10. Mailing list
    Customers who have purchased from me are placed on a mailing list to receive first notification of website updates, special sales and other offers. If you would like to be removed from this list at any time, please send an e-mail to [email protected]
  11. Contact
    You can contact me by:- e-mail - [email protected] or message me on Etsy.com or Folksy.com send a message through facebook or through the contact page of this site. If you have any questions, please feel free to contact me.
  12. Purchases
    Items purchased from Twisting Silver must be used with care. The purchaser or recipient of items purchased accepts that Twisting Silver will incur no liability for any harm, damage or loss incurred in any circumstances. Twisting Silver accepts no responsibility or liability for the content of websites that it links to.